Coloradans still have questions about filing for COVID-19 unemployment. We have some answers.

Six weeks into the unprecedented wave of unemployment applications, the process can still be confusing for those looking to file.

Marquis message from the Ogden Theater in Denver on Apr. 11, 2020. (Photo by: Alison Cooper)

More than 358,000 Coloradans have filed for unemployment over the past six weeks, in an unprecedented wave that reflects the nationwide job-loss and economic devastation of COVID-19. 

For comparison, in all of 2019, a little over 102,000 Coloradans filed for unemployment. 

Colorado’s unemployment system wasn’t designed to handle ten thousand applications a day, forcing the Colorado Department of Labor and Employment (CDLE) to upgrade its systems and hire dozens of new workers. 

Even with the upgrades, application and payment issues continue to frustrate applicants. 

Independent contractors, gig-workers and the self-employed — ineligible for benefits before the pandemic — now qualify under provisions from the first coronavirus stimulus bill. These workers must use a separate application process. And the two separate systems have proven to be confusing.

CDLE has created a separate call center for pandemic-related questions and has held four virtual town halls so far — two in English and two in Spanish — to answer questions on unemployment. 

We’ve compiled some of the questions from the town hall in English on May 4 and added a few additional questions and answers that may help unemployed Coloradans negotiate the bureaucratic maze. 

How do I know if I qualify for unemployment?

In normal times, if you were laid-off or lost a certain number of hours through no fault of your own, you could qualify for up to 26 weeks of unemployment benefits. During COVID-19, if you lost work or hours due to the pandemic, you are eligible for that 26, plus another 13  — a total of 39 weeks of unemployment. Coloradans who have been forced to stay home to care for children or a vulnerable family member also qualify. You can file for unemployment here

In addition, if you are self-employed, an independent contractor or a gig-worker who has lost income because of the pandemic, you qualify for benefits under Pandemic Unemployment Assistance (PUA), which has a separate system. You should use this link

What documents do I need to have to file for unemployment?

You should have your 2018 and 2019 tax forms. CDLE might ask for additional identifying documents such as a birth certificate or driver’s license. You will need to report any earnings you still receive to calculate your benefits.

As long as you are legally permitted to work in the U.S. — citizens, legal permanent residents and visa holders — you can receive benefits. 

How can I ensure my claim is processed quickly?

CDLE asks that you submit to an Experian check to verify identity. The check won’t affect your credit. Saying no to the identity check will delay your claim, state officials say. You should also provide CDLE with an email and respond to emails that require a response. Make sure to check your spam folder for CDLE emails. 

How do I know if my application is complete? 

You will receive a confirmation code at the end of your application. The next day you will be able to log in to CDLE’s website and see that your claim is active. 

When and how can I get my benefits after I’m approved? 

For regular unemployment you should receive a unique PIN — a personal number used to request payments  — within three to four business days after your application is approved. If you don’t receive a PIN in that time, you should contact CDLE. You can use that PIN to request benefit payments twice a month through CDLE’s website or by telephone. Once you have requested a payment, you should receive it within two to three business days, according to officials.

Unlike regular unemployment, PUA claimants will not get a PIN and must request payments weekly through the PUA website here. The department will let you know when you can request payments and you can set up direct deposit with your bank or receive payments on a debit card issued by CDLE.

For both categories of unemployment, recipients need to report any income received since the previous payment and certify that availability to work. 

More information and the steps to request a payment can be found here.

How much can I expect to receive?

CDLE calculates your income for the past 18 months and grants between 50-60% of your normal earnings in benefits. Before the pandemic, the maximum weekly benefit was $618. Now, the first federal stimulus bill now adds an additional $600 a week until July 31. So, the maximum benefit now is $1,218 a week before taxes. 

The lowest threshold is $25 a week, but for PUA benefits for independent contractors, federal law requires weekly payments of at least $223. 

Here is a benefit estimator that allows you to plug in your earnings from the past 18 months and calculates your benefits before the extra $600 a week is added on. 

How do I file if I’m a gig-worker or independent contractor who also has a regular job?

If you earned more than $2,500 from a regular payroll job in the past 18 months, you must file for regular unemployment before you can file for PUA benefits. If you are approved for regular unemployment, you must then use up those benefits before you can file as an independent contractor.

Do I need to request the extra $600 per week in federal funds?

No. CDLE will add the federal money to your regular benefit payments automatically and payments can be backdated to March 29. If you want those backdated payments, you will need to call CDLE to request them. 

What should I do if I’ve already exhausted my unemployment benefits?

If you used up your 26 weeks of benefits (see answer to the first question) before the coronavirus stimulus bill was signed into law on March 27, you can now apply for an additional 13 weeks of benefits through the PUA system

My employer wants me to return to work, but I don’t feel safe. Can I still receive unemployment?

It depends. You could still receive unemployment benefits and don’t need to immediately return to work, especially if you are a member of a vulnerable group to COVID-19 like the immuno-compromised or elderly. You will need to inform CDLE that you were requested to return to work when you next request benefits. CDLE will investigate the conditions of your job on a case-by-case basis to ensure your employer is following the guidelines of Gov. Jared Polis’s safer-at-home order or your county’s orders, which may be stricter than the statewide guidelines. 

The department will consider whether your employer has protocols in place for social distancing, for wearing masks and for generally operating safely. 

CDLE will also take into account whether you live with a vulnerable person. For vulnerable Coloradans or members of their households, there may be no condition under which you can safely return to work. 

After investigation, CDLE will let you know if you can still collect benefits. 

Editor’s note: Additional clarification was added to this story on the process for those feeling unsafe to return to work.

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  1. Ty but I am so confused, as I signed up for pua on the & it looks as the its active & even showed that my benefits & back pay has been paid to a “debit card”???? Then I hv no further knowledge how to obtain these benefits sir. Also when I sign into My UI from a previous exuasted claim it shows no activity or reference to the pua on the above website??? Please help, BTW I still hv my old unemployment card, & its is not expired kindle

  2. Hi Lafonna, it sounds like you opted to receive your benefits on a debit card issued by the department of labor on your application. If the benefits have not been added to your old unemployment card, I believe a new debit card should be arriving to you by mail. To track your activity and benefits, you will need to login through the PUA system, not MyUI. Here’s the link for that: If it’s been more than a week after you requested benefits and you haven’t received a debit card in the mail, you might have to contact the department of labor. I’ll send you an email on how to do that.

  3. I applied 4/21 for the self employed PUA benefits , I have an account online that states active and I certified for the weeks I was unemployed due to Covid 19 order.
    I uploaded all required documents. I recieved a PUA determination letter stating I was eligible but had 1 outstanding” issue ” ..that I refused work , which I did not.
    I had a “processed” status on payments, then it was changed to rejected , following an email from cdle with apologies for an erroneous rejection error, instructed me to look for a debit card in the mail and to check my card when I received it.
    I recieved my card today , 0 balance . I have called many times to inquire why my PUA determination refusal , they Cannot even find me in thier system…but I have all the email correspondence and account is active. They have promised to have the ones who actually process these to contact me..3 times… I hope someone in supervision contacts me because the others cant even find my information.

  4. Question (since I can’t get through to the state. I think I accidentally filed for regular unemployment. I have tried calling the state, but they just say there are too busy and hang up. If I leave it how it is,, will I still get the extra $600?

  5. Hi Todd, can you login to MyUI? You should be able to see the status of your application in MyUI. If you accidentally filed for regular unemployment and you don’t qualify for it, your application will be referred automatically to the PUA system. You just have to wait for the department of labor to review your application.

  6. Hi Tracy, I’m going to pass along your issue to someone in the department of labor and hopefully they can help you out.

  7. Hi Forest!

    I recently discovered that I put incorrect contact information on my application. The website says my most recent employer is “Pending review,” but it has now been 7 weeks since I filed for unemployment, and that status remains the same. I feel like I haven’t been approved because they don’t have the right info to verify with that employer that I was in fact furloughed.

    Is there any way to write to them or fix the info I originally put on the application?

    Thank you!

  8. Hi Amanda, that might be the issue. You are going to have to contact CDLE. Have you tried the call center? Here’s the number: 303-318-9000. It does take a while to reach someone and if you get frustrated, I’ll send you a contact in the department that might be able to help.

  9. I’ve called dozens of times for weeks to no avail. I keep thinking they should’ve reached out to me by now to let me know they’re unable to verify my employment, but nothing has happened and I can’t get through to figure out what to do.

    Any help would be very much appreciated!

    Thank you!

  10. It says they need a copy of social security card and driver’s license but I don’t know where or how to upload them.

  11. Hey Forest,
    I’m writing this on behalf of a few people, including me. We lost our jobs in March at a ski resort and applied for regular UI which was approved and we were paid (direct deposit, access to info via MyUI online) until 5 weeks ago. Since then we have all requested payment every 2 weeks and online our accounts show that we are within the time frame for eligibility that runs until March 2021 and we all have balance of over $3000 in our account. We have not been told why the payments have stopped and our accounts all state $0.00 paid because “benefits exhausted”. We’ve literally called the CS number dozens of times but cannot get through to a human. We understand that our regular UI should roll over to PUA automatically but that has not happened in 5 weeks. I did call the PUA CS line and was guided through the application for PUA but the system rejects it as there is still an active regular UI claim open for each of our social security numbers. I also called the Appeals CS number and they also said we needed to be patient and contact the regular UI number. I also wrote a message to congressman Tipton – receiving a nice reply but no direct help with the issue. We all are not able to get new jobs yet as most things are still closed down where we live. Do you have any advice on how to find out why our regular UI payments stopped and how to transfer to PUA? Thanks and regards Vince

  12. Hi. I didn’t receive my pin for weeks and my claim status says ‘not active’, I reopened the claim but it still says ‘not active’. Do you know anything of what I should do? Thanks!!!

  13. Hi i filed my claim on may 17 2020 and still have not receive my my pay on my dept card over 5 working days can you help under stand it said on my ui account that it payed out?

  14. I filed for pua and it says that my money that I got back pay for would be there 5/25 in my account and isn’t what should I do?

  15. I had just started my regular unemployment benefits at the end of December 2019 before the pandemic broke out. Ive worked in the restaurant industry for 20 years. Anyway, my regular benefits run out on my birthday in 2 weeks. I know the gov extended an extra 13 weeks on top of the 26 weeks. That’s not the PUA benefits. There is no information as to when CDle will or have the sytem in place when my benefits run out. No one has any information. I shouldnt have to file for PUA when there is already a 13 weeks extended to regular benefits.

    I just need some help, direction, whatever. Anything would be appreciated. Calling cdle is impossible. I just want to know if i will be able to transition as they previously stated in other articles in April.

    Thanks for any and all help anyone can send my way

  16. I qualified for reduced hours during covid as part time employee. If I made more than the allotted gross pay for one week, do I still enter hours worked ? Then request payment? I’m afraid of being accused of fraud. Will the system just automatically reject that period but leave me active so I can submit for the subsequent weeks when I am eligible ? Also I am still employed at the same place, so enter “not looking for work”? This won’t make my claim rejected ? Thanks

  17. My regular unemployment claim just became exhausted (no more funds) although it shows it’s active through October. Can I file a Pandemic Claim after my regular claim expires? If so do I answer yes to the question “are you unemployed as a result of covid?” I lost my job before covid but am having a hard time finding a new one due to covid. Thanks

  18. Hi Forest,

    I am having such trouble contacting CDLE at the two customer service numbers provided on their site. I have questions about backpay/backdates to receive payments from previous weeks.Long story short- I had to file twice through Florida (where I live now) because their system was so messed up and always under “maintenance” or crashing, got my first app in and was told a month later that I would need to RE-submit it again since I had submitted before April4th and was deemed “ineligible” without reason sent to me. So I reapplied again in late April and was waiting a couple weeks when someone from the HR department of the corporate team of my workplace let me know I was having trouble because I should be applying through Colorado (where I worked all through 2019, and that I hadn’t worked in Florida long enough, even though I had made enough money in the short time, to apply even though my Florida workplace is who laid me off due to COVID). So here I am, applying to Colorado unemployment in MAY, gets accepted, files claims for the two weeks, gets approved (!!!!!!! hallelujah), but I really need help with getting payments from the two months of unemployment I was waiting on a Florida system that practically doesn’t exist and couldn’t help me or even tell me that I wasn’t eligible to apply through them
    I am desperate to get information and call everyday and nothing changes, Please let me know if you can help me connect with someone from CDLE or how I can apply for backpay? Thank you thank you!!

  19. Hi, I was receiving benefits for a few weeks prior to the CARES act implementation, I’ve read that the extra $600/wk can be backdated to March 29,, 2020 but haven’t received it. How do I go about requesting that?

  20. HI Mr. Wilson,m
    I’d love a response to this. I filed last week, and got my acceptance for benefits. Now I get emails telling me to go to my home page and click on a Start link (which doesn’t exist) and fill out a questionnaire (which I can’t access because the start link for Weekly Certifications doesn’t exist). I of course cannot reach anyone, the phones don’t answer, and the system is overwhelmed. I can’t find the chat box to ask this question, and am completely flummoxed. I’ve been approved, that’s not the problem. The problem is this set of instrucrtions”
    request payment.

    Login to your account in the ‘existing claimants’ section
    Go to the Pending Weekly Certifications section and click on the Start Weekly Certification link that is active for the week you can request. You always must file the oldest week first.
    Follow the instructions and answer the questions truthfully.

    Again, there is no Start Weekly Certification Link anywhere on my profile. I can’t follow these instructions if there is no link. Am I nuts? I can’t call anyone to get this question answered.

    Thanks kindly.

    Repeat these steps for every active Start Weekly Certification link.
    Every Sunday, a new week will become active and you can request that week.

  21. I jsut reopened my old 2019 unemployment claim and now it’s exhausted….they did however pay out what was remaining and then $600. but before that I saw if it showed exhausted to apply separately for the PUA through a different website, which I did and it shows active and I set up my direct deposit for them, do I have to request payment weekly for the PUA? Is my true unemployment claim truly exhausted? I am soooo confused right now. help! thanks you in advance!

  22. Hello, the website you have put in for PUA will not let me access it. It says I do not have permission to access the website from my server

  23. Hello, I have a question. I apply for unemployment for self employed from 05/05 and I got money. I wanted to find out where I should apply for a backday (March and April) for regular unemployment to make a new claim or self employed? Thank you

  24. I noticed two new questions on my weekly benefit.
    The two are very confusing they ask are you are available except for covid.
    The other is are you able. Both are confusing. What does answering yes mean as far as payment.

  25. Hello Forest,

    I was laid off on March 13, 2020. It took quite a while for my unemployment claim to be completed due to required paperwork from another government agency not being available. I had to request this paperwork with help from Jason Crow’s office in order to expedite. I completed the claim in mid May and received my first payment on May 31, 2020. My question is: how do I make a request for the lapse in time between my layoff on March 13 and the time I received my first payment on May 31. Between the payment and the additional CARES funds added It would be a substantial help in making ends meet. I haven’t been able to get through to anyone by voice at ColoradoUI. The phone gives me a message regarding high-call-volume and asks me to try again later. I have been trying now since May 31. No luck. Any advice you can give will be greatly appreciated.

  26. i was approved on the 8th. the website is saying that my payment has been issued however ive been reading they delay your first weeks payments. will i be getting paid this week?

  27. Can someone please help me? I have been approved for unemplyment but the pay period they used to decide my weekly payment was during the time i did not have a job. So now when i try to request payment it tells me that my benefits have been exhausted, But i never received even a penny in unemployment. I have tried every possibly way to get in contact with someon that works for unemployment, but ut literaly seems impossible to do that… I am desperate to get this figured out.. I lost my job due to this covid 19 pandemic, so until i can get this corrected i have no income. Im sure everyone is aware its very hard to survive by themselves with no money, but its a lot harder to do it having to children… I am extremely desperate to find someone who can help me. It would mean more then you could possibly imagine, and it would never be forgottten….. Thank you for you time..
    God bless

  28. Has anyone EVER gotten a live human on the CDLE phone number? 303-318-9000. I have called 50 times in a row sand never gotten a person. Is anyone even there?

  29. You might be able to add this information into MyUIClaimant through the web instead of doing this on the phone. There should be an option for you there; if memory serves right, you might have to re-open your claim and fill out that information.

  30. The first two questions wen you call in (or do it via the web) are “yes” and no, that doesn’t affect your claim.

  31. I’ve been also at a loss with the PUA system.

    I’m glad that I found your article because the PUA website doesn’t clearly state that our approvals are without PINs and that we receive approvals for unemployment via the internet, not the web.

    I guess this is constructive criticism along with a question.

    This website is awfully vague; it wouldn’t let me add in the direct deposit information. And when I tried coming back and adding it, I didn’t see an option to edit the payment type days later. I’m also having the same issue with the inbox — it is not at all streamlined to where you can easily access it. It doesn’t make sense, why do I have to search for it? If there is anything in the inbox, it should appear in a similar interface/display as an email.

    And about four or five days after I filed for PUA, I got an email saying I hadn’t requested payment. Because I’ve exhausted my benefits, I am going to have to backdate. However, I don’t see the steps listed in the email to file for payment (i.e. “Start Weekly Certification”) listed and I really wish they too the time to create a subcategory called “file for payment” rather than me spending too long of a time searching on the PUA portal for the “Start Weekly Certification”.

    So, does this “Start Weekly Certification” not manifest until Sundays? Where do we look to file for payment? This email is confusing; it’s telling me to go under existing claimants — there are two unemployment portals. I don’t see that anywhere on the navigation bar on the PUA portal.

    This website just seems rushed and not well-thought. It’s not user-friendly, it doesn’t tell you if you have to wait a few days or two if you need to change your direct deposit or file for payment. It’s like they put this together without even bothering to user test this website, let alone clean up the interface of the website. It’s terrible.

  32. Hello. I am wondering, how do i apply for backpay for march through june? I only have had the option to file for the last week(June 7th to 14th) of payments but I have been out of work due to the pandemic There is no option to request payment for these prior months on my PUA account page. Did I miss something? Will the payments be automatically applied with this first payment I will receive?

  33. I filed for self-employment PUA benefits effective 3/15/2020. I uploaded my 2019 tax return showing that 100% of my income is 1099 income. I do not receive any W-2 income. Everything was fine until a few weeks ago, I was certifying every week and my benefits were being paid consistently. Then I received a determination stating that all of my claims were being denied because they “had information that I was paid W-2 wages” which I have not. They are showing an overpayment of over $13,000. I did fax in an appeal along with copies of my 2019 tax return showing no W-2 earnings. I also have not had any W-2 earnings this year. Now the site shows my benefit at $223/week with no $600 PUA payment. I did call Friday and get thru to someone, but all they could tell me is that my claim shows as denied. The person I talked to said that he opened a ticket to research this, and that someone would call me in 4-5 business days. The PUA income that we were receiving was supporting us, since I am not able to earn an income thru my profession. I feel pretty helpless-we won’t make it on $223/week and it would be impossible to repay what they feel they overpaid.

  34. I also had this problem with receiving an email telling me to request, yet having no option to do so. I beleive it does only manifest on sundays, because yesterday it did come up. I am still un sure of how to apply for back pay though. I was only able to claim for this last week.

  35. I got a hold of someone this morning. I called right at 8 AM GMT. I also requested back-pay. The guy told me he is putting in a ticket, and I need to wait 2-3 weeks… Good luck. Let me know if oyu have any breakthroughs please.

  36. I was approved for UI benefits in April and have regularly been receiving them every two weeks after requesting payment. My payment method of choice was direct deposit to my bank account, all my previous requests have gone through without issue. I received a letter in the mail stating that my direct deposit was incorrect and to correct it and send an email to UI stating the correction was made. I, in turn, called my bank and they did not see any changes made and I did not make any changes. I have received NO communication back and have been unable to speak with a live person to inquire for over a week now. I need to receive my UI payment for the two weeks I requested and feel completely at a loss on how to resolve my issue as I am left with no options. They do not even have any available appointments for me to inquire in person for over a month. I have feverishly been Googling my options and came across this post. Any assistance you can offer would be appreciated at this point.

  37. How do I reopen a claim,I have been approved for regular benefits due to covid but my claim says inactive the phone never answers,I need help please,I live on Socisl security,need the 600 weekly benefit also

  38. Please send me the link/phone number as well. I have benefits paid to a debit card but no card. T.y.

  39. I did not receive a PIN. I sent in my request for a new one a week ago. Does anyone know about how long it takes to receive a new Unemployment PIN after requesting one online?

  40. My unemployment claim is currently saying “Not Active”. How should I aproach this in order to recieve my benefits that have been backed up for over a month now?

  41. I’m showing payment periods I’ve requested for as still pending and there is no reason to know why or way to appeal what do I do and also show pay periods as being deposited but they never were?

  42. So I was told by unemployment employee to file for a pua when I had exhausted my original claim then after one week I got a integrity issue an there stopping my payments an I’m being moved back to normal unemployment but my claim is still exhausted then I read they only stop fraudulent claims this past weekend but my claim was not new it was pre-existing so how do I qualify as fraud the system is flawed majorly

  43. This week, similar thing happening to me. I have to wait and see what the determination is. Their communication is so poor, and the people they let me talk too don’t know anything or who the “great and powerful OZ” is that is making these decisions, hiding behind the gatekeepers.

  44. Just received first payment. No, back date from March-June was not included. Wondering the same thing. Are those weeks just gone? I assumed they’d pay based on date of furlough\separation…

    (I’ve requested a call back appointment)

    Anyone know how to fix?

  45. Hello Forest,
    I believe I we went to the same college and classes. Small world.
    I do have a question, my family business has been closed down due to Covid. I wasn’t an owner and my profession is non existant in a shut down.
    I fully understand the PUA system and appreciate that I was able to get relief for my bills, food, car, I also caretake so, what a blessing.
    I would love to be able to absorb some of the debt accumulation that has grown over he last few months but I was told I would get a call in 7 days to verify or discuss my backdate, the day we were shut down (March 27 , 5pm closed, im still closed). This was April 28th no call,no pandemic relief for me although I am approved, my claim is not in question. I do qualify with not one issue. Itsjust a matter of someone turning the effective date on so the relief checks get generated. THen again on May 17th., a promise, an assurance of the back date and payout by the following week. It is now June, 28, every phone rep says the order is in, its backlogged. They cant duplicate the order, they won’t look any further. Just another week and 6 or 7 hours trying to reach an operator to get a generic “the checks in the mail”. I truly believe the phone reps dont have the authority to make the change in the online system and the approved request is in a vacant office or in an ex worker’s briefcase. It’s been lost. For sure,I believe. No one can do anything and everyone says it’s in the mail.
    The PUA system hasn’t changed, my account is active, no holds, no issues, nothing pending.
    So there is nothing to fix, but no one can give me money either.
    I am super frustrated, i have been the point person on this claim process for many 1099 workers, I get the process. I am truly stuck. No one will venture out to see what’s going on, cuz who ever finds the problem , well inevitably, has to take responsibility to fix it. That’s not very appealing, their ignoring the claim in Hope’s that the next worker I get will figure it out.
    I know the wait isn’t even a fraction as long as of the months I’ve been waiting in limbo, approved.
    I’ve truly walked about 15 ppl through the process, I’d verification, W2 workers, rejected claims, pending issues, the works. Every single one of their claims have been graciously resolved . I can see 2, 3 ,4 ,5 weeks but now it’s just blatant, my claim is MIA, no one wants to deal w it?
    Wow. That was quite a venting session, thanks for giving me an avenue to sound off and maybe receive a solution or feedback.. it looks as though we will begin the process of starting a new and that’s exciting so iwill keep looking for ways and means to cover the great loss of funds. Playing catch up can take a few years but I KNOW that I am very fortuna and it could be so terribly worse.
    Counting my blessings and I hope to hear from you, your doing such a great job!


  46. Hi I have been paid for 2 weeks on pua but my last 2 weeks state “hold pay”..Yes and I haven’t been paid Nothing gas changed with me and my answers have been the same that I am able and available to work. Do you know what I should do next to get paid?

  47. Call and pay the 15 bucks for a new card because chances are the other one is lost or never even mailed out I waited 21 days for my new card and finally paid the 15 bucks and got my card in less than 48 hours…still never received the other card….

  48. I have been receiving weekly PUA benefits plus $600 since mid-March; however, they suddenly stopped beginning with certification week 6/7. The payment status says ‘on hold’. My claim status is ‘active’ and determination status is ‘ineligible.’ The issue type is ‘program integrity.’ To file an appeal, it says that I must ‘view determination’ but I am unable to do so, as there is no underlined ‘link’ where it says to ‘view determination’ and to the right of that is says ‘determination not available.’ My account also shows that correspondence was mailed on 6/19; however, I have not received anything in the mail and there have been no messages in my inbox. This is very confusing and I have not been able to reach customer service. Can you please help?

  49. I show active but have pending issues… Have 2 correspondence but where can I see those searched email and on pua account the inbox is empty help….


  51. Hello Alfred,

    I have a claim in the PUA System, but they suddenly stopped my payments and said, that they are moving me back to the regular unemployment system. But my claim in the regular unemployment is ‘exhausted’. Alfred will they put my current balance from the PUA system, be moved back to the regular unemployment system?

  52. Hello Candelaria,

    Did they suddenly stop your payment in the PUA?

    I got a NON Mondetary document as well.

    I have a claim in the PUA System, but they suddenly stopped my payments and said, that they are moving me back to the regular unemployment system. But my claim in the regular unemployment is ‘exhausted’. Candelaria, will they put my current balance from the PUA system, be moved back to the regular unemployment system?

  53. Hello I was reading your request for answer and in your question you stated you all are filing every two weeks with pua well I to file but I file weekly and it states if you file late or early your payment will stop just letting you know

  54. I have the same issue 2 times I haven’t been received my payments I need to pay my bills and rent

  55. I been requesting my question in pua and havent received my 2 payments it says denied and they said that it will change back to my regular unemployment but I keep checking and nothing I tried everything but no answer from no one I have my card and I have to pay my bills and rent soon but I haven’t received anything yet

  56. Two questions ??? I started receiving benefits first deposit was on 7/23/2020,, I received three weeks of backpay are you explaining to us that I can call the pandemic hotline and request for backpay from when I actually lost work which was April 15? Can I request back pay for the $600 a week since I applied on June 30, 2020? ,,, Second question is I can’t find anywhere on the Internet or anywhere on the pandemic portal where a request for payment or pin will I be notified by email because the last payment according to the website for the $600 a week is today the last distribution and I just want to make sure I get it.. last processed week ending from unemployment was 7/18/2020

  57. I have been paid or processed two weeks but I found that I listed the wrong account number so I called and they tolde the bank can track it. The bank says pua needs a trace number. Then I go on and it says locked account program integrity issue but no letter and I didn’t get a mailed letter also they are saying my pay is an over payment. I never got the original pay. I have sense changed my pay to reliacard but I don’t know if my backpay is still approved or where the 2 payments went . So what do I do to appeal or ensure I can go forward

  58. Hello. I have been getting unemployment with no problem and on July 19th I requested my next payment and still have not received anything just says pending approval.. when I look at why it says work requirements because they started new work requirements. I have been back at work though and have been putting my hours and income but I’m a bartender so we are pretty much on to go orders. I’m not making enough without my unemployment. Just don’t understand why it’s pending and can’t get ahold of anyone

  59. Any update on the hold payment status for pua claims? Like others my determination issue is program integrity. Have a callback scheduled and a ticket issued. Can’t appeal. Suggestions?

  60. Does anyone have info or meanings on the DETERMINATION NUMBERS?
    Such as: 0001 2416 41-01
    or 0001 4147 75-01

    I think it would be GREAT if people who know any of the specific number meanings to post up here? tc

  61. This just happened to me in Colorado. PUA suddenly decides I’ve been overpaid. No letter. No email. No reason. I went from 1000 a week to 128 a week without warning. I’ve spent my weekend trying to figure it out so when I call tomorrow, I’m as prepared as possible. As a self-employed recruiter and the primary live-in caretaker of an elderly person (my mother) with three underlying conditions, finding work that will meet my and my mom’s financial responsibility and not risk bringing home the virus and killing her, is next to impossible. The government expects me to make the choice between killing my mom and paying/repaying my bills. I choose my mom’s life. The government can f$%k directly off.

  62. Ok so now what do we have to do with this second wave of unemployment benefits? I have read that we are going to have to reapply. Im a gig worker, and was receiving the pandemic benefits. Do I just redo the same application that I had to fill out the first time?

  63. My pua claim is still on hold and haven’t received anything by mail can’t read messages I’m the pua website my husbands money is on hold also and account is locked it’s been over two weeks since we talked to someone what should we do we really need this money??

  64. Hi!
    Im having issues as well. I have not been paid at all for PUA as of yet. It says my claim is active , and it also says I’m monetary eligible but then shows pending issues program integrity= ineligible. Does anyone know what that means? Especially when the program site is telling me I qualify for PUA payments and my claim is active. Help

  65. My payment in hold for 6 weeks.i called and told?me?that they issued a?ticket to reveiw my account and will send me e mail but i didn’t heared from them.what i should do really i need it to pay my bills

  66. I know someone who called because he stopped receiving unemployment two weeks after getting them and wanted to get answers. He was told he would get a call in two days, he was told everything was good to go and he would receive his benefits in two to ten business days. When he was supposed to get them he logged in and found out it was put on hold, when he called to ask why he didn’t get any answers just that they would submit a ticket and that’s all that could be done. Why wasn’t one filled when he first called?

  67. Hi. I’m receiving regular ui in colo, I have been recently been exposed to covid. My 89 yr old mom lives with me n is vulnerable person. Dr says
    to self quarantlne for 10 do i report on ui account. Do I qu for pua?

  68. Todd I have tried to file for back pay so many times and I’m owed so much and need some help. Can you send me that contacts number as well? Thank you

  69. I applied 3 months ago and have not heard anything. I scheduled a callback but there is nothing available for almost 2 months. I can’t set up an account because I don’t have a PIN and I can’t reset the PIN because I don’t have an account. I can’t speak to anyone, and I can’t find the answer online. This has been horrible. Luckily, we have some savings because I likely won’t receive anything until December or January even though I lost my job in July.

  70. I applied for PUA recently and backdated my claim it says i have 38 out of 39 weeks left and recieved my first payment how long does it take for them to pay backpay on the reliacard and will i get my backpay for backdating the claim to may 28 2020


    I have being trying to submit my PUA since my PEUC has expired. But My payment is Denied >> Payment Denied

    Claim Status: Active
    Hold Payment: No
    October 18, 2020 – October 24, 2020 10/25/2020 9:34:10 AM W-25B2092368499771170 Week Denied

    Eligibility Determination
    Determination: Ineligible Indefinitely

  72. Any update on your issue with program integrity? I just got the same notice after getting paid for the last 6 months. Says they mailed something but I never received. Thank you!

  73. @gchips Did you ever find out information on the meaning of the determination numbers? I just got an ineligible notice myself after getting paid for the last 6 months. My number is 0002 2477 08-01 Thanks.

  74. I am going insane
    Im about to loose my house no unemployment since August
    I’ve called and it takes 21 days once a ticket submitted and I haven’t gotten no calls back everytime I call they say ill get added to end of line if they redo ticket to supervisor
    I have 4 children I lost my grandma to covid and can’t even grieve that loss because of this unemployment turmoil
    I finality got emails to upload ss id and picture of myself I’ve done all I’ve been asked to do
    I have proven who I am
    Im getting no where
    Backpay will not get my home back
    The holidays approaching is a whole different ball game
    My payment held for what
    I might have done the experian verification late but I still did it
    I just didn’t do it in the first 30 days because I realized that memo late
    I can’t work because children and online school
    I have 7days to come up with 2000 or I am homeless with 4 kids
    And noone in Denver unemployment can help me
    I’ve called literally almost every week

    Please anyone that can help

  75. I’ve done all the colorado workforce stuff.
    I mean what else can I do

    I bought my home at 25 and im going to default on my home loan and even if unemployment backpays I can’t live nowhere now paying what I’m currently paying
    Nobody has answers at pua
    Literally all they say is wait
    I’ve waited 3 months
    Im going crazy

    This is not fair what they are doing

  76. I filed for pua in late July and caught the last week of the 600.00 federal money, I lost work and haven’t made any money since March 1, I have called numerous times and was told my ticket was turned in , and that was a month ago, I am worried the cares act will expire before they contact me, I am looking at a significant amount of money and , trying to live through this with out starving or in the streets, what should I do?

  77. Hi,

    I have applied to backdate my claim and have been waiting months now and have yet to receive any update or payment and I have been very patient but I’m not sure what to do. I have called before and was told nothing else from my end is needed and I will be contacted but I haven’t been by email or by phone. It’s just really frustrating because I am in need right now and it’s weird because I still receive my weekly benefits payment.

  78. Janet,
    You should call your mortgage company and ask to enroll in the ‘Forbearance Plan’. The plan will allow you to defer your mortgage payments for a set amount of months.

    Hopefully they can help you.
    God Bless!!

  79. I didnt know I could file until October 19th, will I get back pay since my last date of work was February 14th? And if so how and when?

  80. I received money on my card 48 hours after I requested the payment, but my claim says its still being processed?? It told me I needed to request the payment, so I did but in this situation should I not spend the money until my claim is approved? there is no way I could afford to pay it back if I somehow don’t get approved.

  81. Please i need help my pua claim says im ineligible program integrity. But i cant appeal the judgement cause it says determination unavailable my claim is active and ive got 8 issues and they are all pending adjudication this has been ongoing since july 20th and nobody will tell me why or how i was denied

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